Return and Refund Policy

Returns
We want you to be happy with your order. If an item arrives damaged, defective, or different from what you ordered, please contact us within 3 days of delivery via WhatsApp at +971 52 380 3560 or email at nassourdivine@gmail.com, along with photos of the item.

Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition you received them. Items marked as final sale, personal care items (for hygiene reasons), and used items are not eligible for return.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method, or as store credit for cash-on-delivery orders, within 7-10 business days.

Return Shipping
If the item arrived damaged, defective, or incorrect, we'll cover the cost of return shipping. For all other returns (e.g. change of mind), the customer is responsible for return shipping costs.

Exchanges
If you'd prefer an exchange instead of a refund, let us know when you reach out and we'll arrange it based on availability.

Questions?
Reach us anytime on WhatsApp at +971 52 380 3560.